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FAQS

"Time is an illusion."
Albert Einstein -

Frequently Asked Questions - ArchiveOne

What can I archive?

ArchiveOne walks you through life's most important moments where you will be prompted to enter your perspectives, memories, opinions and photos. In addition to following a curated path you can archive events and predefined milestones.

ArchiveOne consists of two components- the POD, which is installed on your phone or personal computer, and the Archive web interface. Your name, birthdate and profile image are stored in the POD on your personal device (phone or personal computer). The POD is then used to access the web interface. Your memories and images added through the web interface are stored in our systems without your name, birthdate and profile image.

A user is the person or account that sets up the ArchiveOne POD. A subject is an archive of someone's life. Jane Smith might set up an archive for her mother Mary. Jane is the user and her mother Mary is the subject. Jane might also set up an archive for herself, which would mean she would have two subjects.

The ArchiveOne POD allows you to create and manage 10 subjects.

Of course! The idea of ArchiveOne is to encourage you to archive your life and the lives of your loved ones, both living and departed. Create an archive for your great grandmother. Create archives for your children.

ArchiveOne allows you to make an entry for every event in your life. In addition, the curated path is comprised of several hundred questions. It might be an unrealistic goal to try to "complete" your archive. As you work on your archive you can track your progress with the charts on the homepage or by viewing a multimedia presentation of your life and archive. After 3-4 hours most people can see the rough outlines of their archive taking shape. We encourage you to set aside an hour or two per week to update your archive.

Frequently Asked Questions - Remortal

Why is the audio in my movies garbled, stuttering or unintelligible?

Our systems require a voice sample in which the spoken words are very clear, with no background noise and about 20-40 seconds in length. If you do not have a suitable voice sample, we can provide a generic one for you. A quality voice sample and profile photo will make your Remortal experience much more rewarding.

I updated my voice sample and the Subject Premier movie still sounds bad, why?

The initial demo process guides users through Updating your sample will only affect future movies with your Loved One, it will not update movies already created. Send us an email and we will re-make the Premier movie with your updated audio sample.

I stopped the app during the Demo process, how can I complete it?

The initial demonstration process guides users through four important steps-
  • Uploading your Loved One's photo
  • Uploading your Loved One's voice sample
  • Registration of the App
  • Details about your Loved One
If you did not complete the previous steps during your Demo process please do the following-
  1. Quit the Remortal app (go to home screen of your device, slide up from bottom of screen until you see all opened apps tiled, swipe the Remortal app up and off the screen)
  2. Click Remortal App icon to restart the app.
  3. Click Settings. From there you can upload photo or voice sample, register, or add details about your Loved One.

I don't have an audio sample of my Loved One what can I do?

If you don't have an audio sample of your Loved One you can use your device to record a sample. If your Loved One is no longer with us you can use a voice sample that sounds similar to their voice. Here are some voice samples you can use. When you hear a voice sample you would like to use save it to Files (Share -> Save to Files).
US Female sample 2
US Male sample

How do I use my device to create a voice sample?

On the Voice Sample page, you can use your device to capture a voice sample. Click Capture with Device -> Record. Ensure the speaker speaks slowly and clearly into your device for about 20-30 seconds. Make sure you are in a quiet place when recording the sample. When you are finished speaking be sure to press the Stop button. If you do not know what to say you can use the follow script-

"Hello I am creating a voice sample for the Remortal app. The last days of the week are Saturday and Sunday. The seasons of the year are winter, spring, summer and fall. Swimming from the Pacific ocean to the Atlantic ocean would require you to go around South America, through the Arctic Ocean or through a canal"

What is ideal composition of my profile photo

An ideal profile photo features:
  • Professional photo that is evenly lit
  • Your Loved One looking directly into the camera
  • Plain background
  • Focused should be on the head and neck area
  • Only one person in the frame
When you upload the photo into the Remortal app you will be able to re-size it to square guides. Re-size your photo so that there is about 2-3 inches of space between of your Loved One head and the top and bottom of the square guide.
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