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FAQS

"Time is an illusion."
Albert Einstein -

Frequently Asked Questions - ArchiveOne

What can I archive?

ArchiveOne walks you through life's most important moments where you will be prompted to enter your perspectives, memories, opinions and photos. In addition to following a curated path you can archive events and predefined milestones.

ArchiveOne consists of two components- the POD, which is installed on your phone or personal computer, and the Archive web interface. Your name, birthdate and profile image are stored in the POD on your personal device (phone or personal computer). The POD is then used to access the web interface. Your memories and images added through the web interface are stored in our systems without your name, birthdate and profile image.

A user is the person or account that sets up the ArchiveOne POD. A subject is an archive of someone's life. Jane Smith might set up an archive for her mother Mary. Jane is the user and her mother Mary is the subject. Jane might also set up an archive for herself, which would mean she would have two subjects.

The ArchiveOne POD allows you to create and manage 10 subjects.

Of course! The idea of ArchiveOne is to encourage you to archive your life and the lives of your loved ones, both living and departed. Create an archive for your great grandmother. Create archives for your children.

ArchiveOne allows you to make an entry for every event in your life. In addition, the curated path is comprised of several hundred questions. It might be an unrealistic goal to try to "complete" your archive. As you work on your archive you can track your progress with the charts on the homepage or by viewing a multimedia presentation of your life and archive. After 3-4 hours most people can see the rough outlines of their archive taking shape. We encourage you to set aside an hour or two per week to update your archive.

Frequently Asked Questions - Remortal

How do I create custom wallpaper?

You must first create an image that you want to use as your wallpaper. In the Wallpaper Maker select an icon, add/edit names, birthdate, death date and select background. Below the input area you can preview how your wallpaper will appear. When you are satisfied with your custom design click, Save Photo. Your fantastic new creation will be saved to your Photos.

Install your new wallpaper-
Once you have the photo you want you use as your new wallpaper follow these steps.


iPhone
  1. In the Settings app, tap Wallpaper.
  2. Tap Add New Wallpaper.
  3. Tap Photos and select the custom image you created.
  4. Pinch to crop so image is positioned as you'd like.
  5. Then tap Add.
  6. Tap Set as Wallpaper Pair and your selection will be seen on both the Home Screen and Lock Screen. Tap Customize Home Screen to create a separate Home Screen wallpaper that you can edit.
iPad
  1. Go to Settings > Wallpaper > Add(choose) New Wallpaper.
  2. Select the custom image you created (All photos or Recent).
  3. Pinch to crop so image is positioned as you'd like.
  4. Then tap Set in bottom right corner.
  5. Choose whether to set your new design as Lock Screen, Home Screen or Both.
iPhone Installation Video (YouTube)
iPad Installation Video (YouTube)

Why is the audio in my movies garbled, stuttering or unintelligible?

Our systems require a voice sample in which the spoken words are very clear, with no background noise and about 20-40 seconds in length. If you do not have a suitable voice sample, we can provide a generic one for you. A quality voice sample and profile photo will make your Remortal experience much more rewarding.

I updated my voice sample and the "Hello" movie still sounds bad, why?

The initial demo process guides users through Updating your sample will only affect future movies with your Loved One, it will not update movies already created. Send us an email and we will re-make the Premier movie with your updated audio sample.

I stopped the app during the Demo process, how can I complete it?

The initial demonstration process guides users through four important steps-
  • Uploading your Loved One's photo
  • Uploading your Loved One's voice sample
  • Registration of the App
  • Details about your Loved One
If you did not complete the previous steps during your Demo process please do the following-
  1. Quit the Remortal app (go to home screen of your device, slide up from bottom of screen until you see all opened apps tiled, swipe the Remortal app up and off the screen)
  2. Click Remortal App icon to restart the app.
  3. The setup process will begin again, however most of the step completed previously can be skipped.

I don't have an audio sample of my Loved One what can I do?

If you don't have an audio sample of your Loved One there are pre-made voice samples that you can select from. In the future, if you get access to a sample of your Loved One's voice you can replace the pre-made sample.

How do I use my device to create a voice sample?

On the Voice Sample page, you can use your device to capture a voice sample. Click Capture with Device -> Record. Ensure the speaker speaks slowly and clearly into your device for about 20-30 seconds. Make sure you are in a quiet place when recording the sample. When you are finished speaking be sure to press the Stop button. If you do not know what to say you can use the follow script-

"Hello I am creating a voice sample for the Remortal app. The last days of the week are Saturday and Sunday. The seasons of the year are winter, spring, summer and fall. Swimming from the Pacific ocean to the Atlantic ocean would require you to go around South America, through the Arctic Ocean or through a canal"

What is ideal composition of my profile photo?

An ideal profile photo features:
  • Professional photo that is evenly lit
  • Your Loved One looking directly into the camera
  • Plain background
  • Focused should be on the head and neck area
  • Only one person in the frame
When you upload the photo into the Remortal app you will be able to re-size it to square guides. Re-size your photo so that there is about 2-3 inches of space between of your Loved One head and the top and bottom of the square guide.
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